Incident handling - Revision history

Takaji at 16:02, 4 October 2017

2017-10-04T16:02:03Z

Takaji at 14:28, 4 October 2017

2017-10-04T14:28:16Z

Takaji: /* In Case of Emergency */

2014-06-02T06:25:31Z

‎In Case of Emergency

AlexWebr at 21:42, 1 June 2014

2014-06-01T21:42:09Z

AlexWebr at 21:41, 1 June 2014

2014-06-01T21:41:45Z

AlexWebr: /* In Case of Emergency */

2014-06-01T21:41:00Z

‎In Case of Emergency

Sporked: Formatting touch-up

2013-05-13T15:41:51Z

Formatting touch-up

Sporked: Reverted edits by Roswyne (talk) to last revision by Ron

2013-05-13T15:19:24Z

Reverted edits by Roswyne (talk) to last revision by Ron

Roswyne at 15:14, 10 May 2013

2013-05-10T15:14:55Z

Ron at 15:24, 6 May 2013

2013-05-06T15:24:14Z

← Older revision		Revision as of 16:02, 4 October 2017
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	{{Archived}}		{{Archived}}
		+	[[Category:Policy]]

	==TL;DR==		==TL;DR==

← Older revision		Revision as of 14:28, 4 October 2017
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		+	{{Archived}}

	==TL;DR==		==TL;DR==

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 #If the situation is life threatening, call 911 immediately.
 #Try to contact a board member, or email <code>admin@skullspace.ca</code> ASAP. If you can't, do what needs to be done
-#if there's an expense, bankroll it yourself, take money from a donation box, or whatever - but be sure you keep the receipt. We'll deal with it afterwards.
+#If there's an expense, bankroll it yourself, take money from a donation box, or whatever - but be sure you keep the receipt. We'll deal with it afterwards.
 == If It's Not an Emergency ==

@@ Line 1: / Line 1: @@
 ==TL;DR==
-If you notice a problem, you own it. If you think it'll help, alert discuss@ - where somebody else can take ownership if they're able to - or admin@ - where somebody definitely will. Once somebody else takes ownership, drop it. Whenever it gets resolved, the current owner should email admin@ with what happened and how it was fixed. Unless it's a plugged toilet, in which case, who the hell cares?
+If you notice a problem, you own it. If you think it'll help, alert discuss@ - where somebody else can take ownership if they're able to - or admin@ - where somebody definitely will. Once somebody else takes ownership, drop it. Whenever it gets resolved, the current owner should email admin@ with what happened and how it was fixed.
 [[Category:Required_Reading]]

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 == In Case of Emergency  ==
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 *Massive overreactions
 *Please don't email individual board members unless there's a very good reason - just email admin@ so we can take care of it as needed, that's why we're here!

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-[[Category:Required Reading]]
+== In Case of Emergency  ==
-'''If it's not an emergency''', If you notice a problem at the space that needs speedy resolution (like plugged toilets), you have ownership of the problem until you pass it on to somebody else (don't worry, it's easy!) - here's what to do:
+Where water is flowing, a fire is burning, etc:
-. If you can fix the problem yourself, there's somebody around who can fix it, or you know the "right" person to contact, let them know directly and they can choose to take ownership (please email admin@ when it's resolved so we know what's going on).
+== If It's Not an Emergency ==
-. If you can't fix the problem yourself or you don't know who to ask or the 'right' person is unable/unwilling to take ownership, and it's a problem that another member might be able to help with, email discuss@.
+If you notice a problem at the space that needs speedy resolution (like plugged toilets), you have ownership of the problem until you pass it on to somebody else (don't worry, it's easy!) - here's what to do:
-If you are on discuss@ and you can't help, please don't reply; only reply if you can actually make a difference (we don't need extra noise/chatter). Replying = taking ownership (though you can pass it off to admin@ any time).
+#If you can fix the problem yourself, there's somebody around who can fix it, or you know the "right" person to contact, let them know directly and they can choose to take ownership (please email admin@ when it's resolved so we know what's going on).
-. If it's something discuss@ can't resolve (eg, an issue with the landlord or a legal issue), or discuss@ doesn't resolve it in a reasonable amount of time ("reasonable" depends on the problem, obviously), escalate to admin@. Somebody on admin@ will take ownership and make sure it gets done. Once you've done that, please drop it.
+===The Things We Don't Need===
-Please don't act on behalf of admin@ if it's something serious, or especially if it's something that threatens our safety (either physically or as an organization). Escalate to admin@.
+==TL;DR==
-If it's something that other people will notice - like a leaky pipe, for instance - email discuss@ as well to let them know the issue has been escalated.
+[[Category:Required_Reading]]